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Help Scout link
Help Scout is help desk software with email-based customer support. Read more about Help Scout in this post on the Fivetran blog. The post includes a SQL query to calculate average customer resolution times.
Featureslink
Feature Name | Supported | Notes |
---|---|---|
Capture deletes | check | CONVERSATION_HISTORY table only using webhooks |
Custom data | check | CONVERSATION_HISTORY table only |
Data blocking | check | Column level |
Column hashing | check | |
Re-sync | check | Connector level |
History | check | All tables except HAPPINESS_RATING |
API configurable | check | API configuration |
Priority-first sync | check | CUSTOMER_HISTORY , CONVERSATION_HISTORY , and their child tables |
Fivetran data models | ||
Private networking |
Setup guidelink
Follow our step-by-step Help Scout setup guide to connect Help Scout with your destination using Fivetran connectors.
Schema informationlink
This schema applies to all Help Scout connectors.
To zoom, open the ERD in a new window.Schema noteslink
Fivetran cannot currently detect deleted conversations. After deletion of any conversation, the API endpoint still gives the conversation details with the published
state as opposed to deleted
.