Procurement overview
New to Fivetran?
Welcome to the Fivetran supplier family! We use Coupa, our supplier onboarding system, to streamline business processes. Your Fivetran contact will initiate the onboarding process for you.
Once initiated, you'll receive an email with a link to create a Coupa account and provide essential details like company, tax, and banking information.
Why Coupa?
Coupa is our central hub for managing purchases and payments. With a Coupa account, you can:
- Receive purchase orders electronically
- Submit invoices easily
- Track your payment status conveniently
We've included a Supplier Guide to assist you through the registration process. If you have any questions, reach out to our accounts payable team at [email protected].
We look forward to a successful partnership!
Purchase order process
At Fivetran, clear communication and efficient processes are our priority. A Purchase Order (PO) is required for all transactions. If a Fivetran employee requests services without a PO, work with your Fivetran contact to secure one before proceeding. Invoices without a valid PO will be returned.
Invoice submission
You have two options for submitting invoices:
Coupa Supplier Portal (preferred method)
The recommended way to send invoices. It allows you to:
- Easily track payment status
- Communicate directly with Accounts Payable (AP)
For detailed instructions, visit the Coupa Supplier's Guide.
Email invoices (may cause delays)
You can email invoices to [email protected]. However, these require manual entry by the AP team, potentially causing delays.
For all invoice submissions, please include the following:
- A PDF version of the original invoice in company’s letterhead
- Purchase Order (PO) number(s) (if applicable)
- Bill-to and Ship-to addresses
- Start and End dates (if relevant)
- Product part numbers (if applicable)
- Quantities and unit prices (if applicable)
- Detailed description of products or services provided
- Extended totals
- Any applicable taxes or other charges
- Name of the Fivetran business requester
For software or services:
- Hourly rates
- Service dates or date range
- Copies of signed service orders (for maintenance services)
Payment process
Payment details
Set up your payment details during Coupa onboarding and keep them updated through the Coupa Supplier Portal.
Set up e-Invoicing
The legal entity can be established within the Admin section. Please refer to the 'E-Invoicing Section' of the Supplier Guide for detailed instructions.
Payment terms
Unless otherwise agreed upon, Fivetran’s standard payment terms are Net 30 days from receipt of an accurate invoice. If the invoice is submitted late, the 30 days start from when it’s received by our AP team.
For additional Accounts Payable or invoice-related questions, contact us at [email protected].