Frequently Asked Questions

What are Fivetran’s billing addresses and Tax Identification Numbers?

This list includes Fivetran’s billing addresses and tax IDs for various regions. Keep in mind, these are not for shipping addresses, mailing physical invoices or documents.
‍

What are Fivetran's invoice requirements?

Fivetran invoices are typically sent in PDF format and include the following details:

Invoice Date
Invoice Number
Full name and address of supplier
Remittance address, if different from above
Vendor Bank details
Full name and address of the Fivetran Legal entity (Fivetran billing address)
Date of payment (if prepayment prior to supply of goods or services)
VAT Number of Fivetran entity purchasing (EU only) or GST or Tax registration number (non-EU)
VAT Number of the supplier if liable for VAT within the EU or GST or Tax registration number (non-EU)
The text “reverse charge” when the customer is liable for the VAT (EU)
Good or Service Description
Unit price of goods/services exclusive of tax, discounts or rebates
Net and gross amount charged
Amount Due
Currency
Foreign currency rate if domestic supply and invoice is in other currency than that of the local currency
VAT/GST or Tax amount payable and currency
VAT/GST or Tax percentage rate applied
A Valid PO number
Project Numbers (if applicable)
Fivetran Contact Person
Payments will NOT be made on statements, quotes, estimates or pro-forma invoices.
If the invoice does not contain all required information, it will be rejected by the Accounts Payable team and returned to you.
Invoice billing entities MUST match billing entities set up in PO. Likewise, PO must be set up as per the Fivetran signing entity on work order/SoW/contract with supplier.

How much does it cost to join the Coupa Supplier Portal ('CSP')?

Coupa doesn’t charge suppliers to use the CSP.

Where do I register for Fivetran's CSP?

To join, you'll need to get an invitation from your Fivetran representative. They can help you through the process. Alternatively, you can visit supplier.coupahost.com for more information.

What do I do if I am locked out of the CSP?

Using two-factor authentication protects you against fraud. If you don’t have your six-digit backup validation code, contact the Fivetran employee you have been working with and they can direct you to our support team.

How can I log in if I forgot my two-factor authentication code?

Use Google Authenticator or your backup codes. If you don’t have them, contact your customer. See Logging in with Two-Factor Authentication for more info.

Existing Supplier but not in the Coupa Supplier Portal yet?

Email your Fivetran business contact to ensure that they have completed the relevant supplier enrollment paperwork.
If your Fivetran business contact has already completed the supplier enrollment paperwork and you have yet to receive an email from Coupa, please contact us at ap@Fivetran.com to follow up.

How do I change my email address for my account?

If you need to change the email address for your CSP account, please reach out to your Coupa customer(s). They will need to update your record in Coupa.

‍

Please ask them to do the following

‍

Log into their Coupa account and look up your supplier record.
Unlink the existing email address on your supplier account.’
Change the primary email contact to the new email address
Save
Then resend the CSP invitation to the new email address that you have specified.

I am having an issue logging in, what can I try?

Ensure you are not using the browsers auto-populating feature to enter username and password.
Try in a different browser or incognito mode.

I have a message saying “Unauthorized or Expired account”, what can I do?

Please contact your Coupa customer, and ask them to check the status of your supplier account.